Associate Director of DDM
Salem, VA Salem, VA Full-time Full-time From $59,500 a year From $59,500 a year 1 day ago 1 day ago 1 day ago The Associate Director of DDM is responsible for promoting and monitoring the growth and development of existing and newly created services within DDM.
The Associate Director works alongside the Director of DDM to implement and monitor daily operations of the DDM program.
This includes conducting training for new DDM team members and additional and advanced training as identified necessary for individual team members or program locations.
This role collaborates with the clinical and compliance departments to ensure training provided is of excellent quality and provided and documented in a timely manner.
The Associate Director oversees the admissions process, taking the lead in receiving, tracking, and processing new applicants for services.
The Associate Director actively models, teaches, and demonstrates commitment to DDM's person-centered philosophy, advocacy for the human rights for the individuals supported, and accountability to individuals supported, the DDM and HopeTree team, external partners, and our stakeholders.
Core Values Will be an example of and foster an environment of our core values:
Ministry - We are servant leaders.
We strive to be the hands and feet of Jesus and demonstrate Christ's love to everyone we come in contact with.
We believe we are here for the purpose of going the extra mile while serving those in our care and one another.
People - We love and care about people.
All people have dignity and deserve our respect.
Each HopeTree employee is important.
We will be intentional in earning the respect of our team members, colleagues, partners, and those we serve.
We will assume positive intent of everyone we engage, as we accept that everyone is doing his or her best.
We value healthy relationships, teamwork, collaboration, support, and creating a healthy work environment.
Stewardship - We recognize that HopeTree and the resources we are blessed with are not our own.
We commit to apply our time, money, talents, and other gifts wisely.
We will work collectively to grow the resources entrusted to us so we can continue this good work.
Excellence - We pursue excellence.
We commit ourselves to personal, professional, and organizational growth, in order to be the best provider of human services in Virginia.
We will constantly measure, evaluate, and refine our approach and focus on solutions.
Accountability - We are accountable to God, our funders, our clients, our board, and one another.
We will do the right things at the right time for the right reason.
And when we fall short, we will be honest and make it right.
Core Competencies Behaviors and actions will model the core competencies of:
Servant Leadership - Leads by example with a positive attitude.
Celebrates the success of others.
Gets buy-in from others.
Ministry Minded - Goes above and beyond in service to our clients.
Communication - Promotes projects and initiatives effectively to various levels of the organization.
Communicates effectively up and down the chain of command.
Communication is authentic and matches your walk.
Results Oriented - Seeks challenging work and is adept at managing multiple projects.
Defines and models high standards for the team.
Demonstrates strong planning and execution skills.
Responds effectively and proactively to problems and areas of concern.
Customer Experience - Provides and ensures team performs strong internal and external customer service.
Utilizes and seeks additional resources to provide service for our staff and those we serve.
Relationships & Collaboration - Hires and promotes quality team members based upon the strengths, diversity, and requirements of the program who align with HopeTree's Core Values.
Holds team accountable to being good teammates, providing recognition for others' effective teamwork.
Talent Development - Empowers, coaches, and challenges direct reports to reach their full potential.
Champions others and contributes to their development.
Strategic Thinking - Goes beyond the obvious when solving problems.
Digs in and looks at the situation from multiple angles, applies different methods to develop conclusions and anticipates challenges.
Functional Expertise - Knows the nuts and bolts of the program and is increasing knowledge and understanding of the program, licensing regulations, and organization.
Position Responsibilities & Work Schedule This position is based in a HopeTree office setting in Salem or Richmond, VA.
This role requires frequent travel throughout the state, approximately 50% of time.
The typical work schedule is Monday - Friday 8:
30a - 5:
00p and includes 24-hour on-call responsibilities.
There will be occasions when the Associate Director is required to work during evening overnight, weekend, or holiday hours.
There may be occasions when travel is required on an unplanned basis.
Flexibility is granted to the regular schedule when communicated in advance with the Director of DDM that adjustment is needed based on such situations.
Duties of the role will include, but are not limited to:
1.
Works in partnership with the compliance department to ensure all DDM team members receive required initial and ongoing training.
Conducts DDM Orientation on a bi-weekly basis, documenting all participants of the course in a timely manner within the online learning management system.
2.
Conducts additional and advanced training for team members or program locations as identified necessary in response to an evaluation, observation, serious incident, or new admission.
Collaborates with Coordinator of Medical Support Services to ensure any medical training needed is delivered effectively and efficiently.
3.
Coordinates regular meetings with DDM instructors to ensure training is delivered consistently and according to requirements.
Routinely audits courses to observe and assess instructor consistency and effectiveness.
Communicates to Director of DDM any concerns regarding an instructor or training program.
Researches evidence-based and best practices to provide quality training and education to DDM personnel.
4.
Assists Director of DDM in researching areas of possible service expansion.
Serves as administrator following licensure of new programs/services until the program can sustain the employment of additional personnel.
Provides frequent and ongoing updates regarding the status of new programs to Director of DDM.
5.
Collaborates with Director of DDM and Regional Directors to develop and prepare annual budgets for DDM service programs.
Works closely with the Advancement Team to solicit financial support, program awareness in the community, and DDM involvement in HTFS events.
Works closely with Director of Marketing and Development to cultivate referral relationships.
Provides recommendations to Director of DDM of opportunities to network with community partners.
6.
Assists Director of DDM and works closely with Compliance Department to ensure systems are operating according to regulatory requirements.
Works alongside Director of DDM to actively monitor QA/RM/KPI data for trends.
7.
Serves as the primary point of contact in the admissions process.
Collaborates with DDM Billing & Enrollment Specialist and Regional Directors to coordinate effective admissions.
Provides or coordinates all necessary training for staff in advance of a new admission.
Ensures all documentation is received, reviewed, and assembled prior to the start of services for an individual.
This includes ensuring that notebooks are prepared, the individual is entered properly into the electronic health record, and team members have been trained on the Part V and support needs of the individual.
8.
Participates in on-call rotation for responding to serious incidents and reporting to CHRIS.
Assists Director of DDM and Compliance Department in conducting investigations as needed.
9.
Actively participates in DDM L10 and all DDM leadership meetings and serves as a model for Regional Directors and Managers in areas of person-centered supports, least restrictive services, community integrated philosophies and supports, advocacy for human rights, and HTFS core values.
10.
Has working knowledge of and assists Director of DDM in monitoring compliance with all regulations, policies, and procedures.
This includes 12VAC35-105, 12VAC35-115, and 12VAC30-122; DDM Policies & Procedures, DDM System to Prevent Abuse, DDM Code of Ethics, and the HTFS Employee Handbook.
11.
Perform other duties as assigned.
Job Requirements Bachelor's Degree in Human Services, Special Education, or related field from an accredited college or university; Master's Degree, strongly preferred Minimum of three years of experience working in a leadership role in a Human Services field Experience working with individuals with IDD Ability to effectively collaborate with leadership systems, policies and procedures, planning, budgeting, and team management Ability to work effectively with individuals supported, family members, regulatory agencies, and community partners Ability to travel frequently, including overnight travel Ability to lift 25 pounds Acceptable driving record and valid driver's license Ability to represent the agency in the community in a positive manner Job Type:
Full-time Pay:
From $59,500.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Ability to commute/relocate:
Salem, VA 24153:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Required)
Experience:
Leadership role in Human Services:
3 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Associate Director works alongside the Director of DDM to implement and monitor daily operations of the DDM program.
This includes conducting training for new DDM team members and additional and advanced training as identified necessary for individual team members or program locations.
This role collaborates with the clinical and compliance departments to ensure training provided is of excellent quality and provided and documented in a timely manner.
The Associate Director oversees the admissions process, taking the lead in receiving, tracking, and processing new applicants for services.
The Associate Director actively models, teaches, and demonstrates commitment to DDM's person-centered philosophy, advocacy for the human rights for the individuals supported, and accountability to individuals supported, the DDM and HopeTree team, external partners, and our stakeholders.
Core Values Will be an example of and foster an environment of our core values:
Ministry - We are servant leaders.
We strive to be the hands and feet of Jesus and demonstrate Christ's love to everyone we come in contact with.
We believe we are here for the purpose of going the extra mile while serving those in our care and one another.
People - We love and care about people.
All people have dignity and deserve our respect.
Each HopeTree employee is important.
We will be intentional in earning the respect of our team members, colleagues, partners, and those we serve.
We will assume positive intent of everyone we engage, as we accept that everyone is doing his or her best.
We value healthy relationships, teamwork, collaboration, support, and creating a healthy work environment.
Stewardship - We recognize that HopeTree and the resources we are blessed with are not our own.
We commit to apply our time, money, talents, and other gifts wisely.
We will work collectively to grow the resources entrusted to us so we can continue this good work.
Excellence - We pursue excellence.
We commit ourselves to personal, professional, and organizational growth, in order to be the best provider of human services in Virginia.
We will constantly measure, evaluate, and refine our approach and focus on solutions.
Accountability - We are accountable to God, our funders, our clients, our board, and one another.
We will do the right things at the right time for the right reason.
And when we fall short, we will be honest and make it right.
Core Competencies Behaviors and actions will model the core competencies of:
Servant Leadership - Leads by example with a positive attitude.
Celebrates the success of others.
Gets buy-in from others.
Ministry Minded - Goes above and beyond in service to our clients.
Communication - Promotes projects and initiatives effectively to various levels of the organization.
Communicates effectively up and down the chain of command.
Communication is authentic and matches your walk.
Results Oriented - Seeks challenging work and is adept at managing multiple projects.
Defines and models high standards for the team.
Demonstrates strong planning and execution skills.
Responds effectively and proactively to problems and areas of concern.
Customer Experience - Provides and ensures team performs strong internal and external customer service.
Utilizes and seeks additional resources to provide service for our staff and those we serve.
Relationships & Collaboration - Hires and promotes quality team members based upon the strengths, diversity, and requirements of the program who align with HopeTree's Core Values.
Holds team accountable to being good teammates, providing recognition for others' effective teamwork.
Talent Development - Empowers, coaches, and challenges direct reports to reach their full potential.
Champions others and contributes to their development.
Strategic Thinking - Goes beyond the obvious when solving problems.
Digs in and looks at the situation from multiple angles, applies different methods to develop conclusions and anticipates challenges.
Functional Expertise - Knows the nuts and bolts of the program and is increasing knowledge and understanding of the program, licensing regulations, and organization.
Position Responsibilities & Work Schedule This position is based in a HopeTree office setting in Salem or Richmond, VA.
This role requires frequent travel throughout the state, approximately 50% of time.
The typical work schedule is Monday - Friday 8:
30a - 5:
00p and includes 24-hour on-call responsibilities.
There will be occasions when the Associate Director is required to work during evening overnight, weekend, or holiday hours.
There may be occasions when travel is required on an unplanned basis.
Flexibility is granted to the regular schedule when communicated in advance with the Director of DDM that adjustment is needed based on such situations.
Duties of the role will include, but are not limited to:
1.
Works in partnership with the compliance department to ensure all DDM team members receive required initial and ongoing training.
Conducts DDM Orientation on a bi-weekly basis, documenting all participants of the course in a timely manner within the online learning management system.
2.
Conducts additional and advanced training for team members or program locations as identified necessary in response to an evaluation, observation, serious incident, or new admission.
Collaborates with Coordinator of Medical Support Services to ensure any medical training needed is delivered effectively and efficiently.
3.
Coordinates regular meetings with DDM instructors to ensure training is delivered consistently and according to requirements.
Routinely audits courses to observe and assess instructor consistency and effectiveness.
Communicates to Director of DDM any concerns regarding an instructor or training program.
Researches evidence-based and best practices to provide quality training and education to DDM personnel.
4.
Assists Director of DDM in researching areas of possible service expansion.
Serves as administrator following licensure of new programs/services until the program can sustain the employment of additional personnel.
Provides frequent and ongoing updates regarding the status of new programs to Director of DDM.
5.
Collaborates with Director of DDM and Regional Directors to develop and prepare annual budgets for DDM service programs.
Works closely with the Advancement Team to solicit financial support, program awareness in the community, and DDM involvement in HTFS events.
Works closely with Director of Marketing and Development to cultivate referral relationships.
Provides recommendations to Director of DDM of opportunities to network with community partners.
6.
Assists Director of DDM and works closely with Compliance Department to ensure systems are operating according to regulatory requirements.
Works alongside Director of DDM to actively monitor QA/RM/KPI data for trends.
7.
Serves as the primary point of contact in the admissions process.
Collaborates with DDM Billing & Enrollment Specialist and Regional Directors to coordinate effective admissions.
Provides or coordinates all necessary training for staff in advance of a new admission.
Ensures all documentation is received, reviewed, and assembled prior to the start of services for an individual.
This includes ensuring that notebooks are prepared, the individual is entered properly into the electronic health record, and team members have been trained on the Part V and support needs of the individual.
8.
Participates in on-call rotation for responding to serious incidents and reporting to CHRIS.
Assists Director of DDM and Compliance Department in conducting investigations as needed.
9.
Actively participates in DDM L10 and all DDM leadership meetings and serves as a model for Regional Directors and Managers in areas of person-centered supports, least restrictive services, community integrated philosophies and supports, advocacy for human rights, and HTFS core values.
10.
Has working knowledge of and assists Director of DDM in monitoring compliance with all regulations, policies, and procedures.
This includes 12VAC35-105, 12VAC35-115, and 12VAC30-122; DDM Policies & Procedures, DDM System to Prevent Abuse, DDM Code of Ethics, and the HTFS Employee Handbook.
11.
Perform other duties as assigned.
Job Requirements Bachelor's Degree in Human Services, Special Education, or related field from an accredited college or university; Master's Degree, strongly preferred Minimum of three years of experience working in a leadership role in a Human Services field Experience working with individuals with IDD Ability to effectively collaborate with leadership systems, policies and procedures, planning, budgeting, and team management Ability to work effectively with individuals supported, family members, regulatory agencies, and community partners Ability to travel frequently, including overnight travel Ability to lift 25 pounds Acceptable driving record and valid driver's license Ability to represent the agency in the community in a positive manner Job Type:
Full-time Pay:
From $59,500.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Ability to commute/relocate:
Salem, VA 24153:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Required)
Experience:
Leadership role in Human Services:
3 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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