Customer Service Representative
Salem, VA Salem, VA $14 - $15 an hour $14 - $15 an hour Job Summary The Call Center is part of a bigger team of people who provide the company a front line role in providing customers with exceptional experiences.
The job encompasses customer service, sales, accounting (A/R) and day to day interaction with the Operations Team.
The daily work environment is fast paced, with constantly changing opportunities where full product and process knowledge are required.
Independent commitment to excellence will produce the best performance.
The position also requires industry knowledge, product awareness and an ability to sell value.
Specific Shift Hours:
M-F, 730am - 430pm Starting hourly pay is $14 to $15/hour Job Responsibilities The responsibilities of the Customer Service Representative (CSR) will include, but not limited to:
Product Knowledge and Pricing.
Be able to offer all available products to the customer or caller so that they can make an informed and good decision about their rental and service selection.
Operational Knowledge.
Have a complete understanding of order fulfillment so that all critical items are covered and incorporated in to each customer order.
Complete understanding of the entire customer service process including order entry, complaint handling, inventory availability, service issues, and Accounts Receivable.
Handle customer Management through email & extensive phone communication.
Technology Knowledge.
Be able to work with all software the company uses to manage and maintain customers.
Create proposals including cost estimating using basic spreadsheets Be ready and able to answer any inbound telephone call, including redirecting to appropriate department if not Sales/Customer Service.
Educate customers on Operational Standards that enable 100% Customer Satisfaction Collections:
Ensure customer accounts are paid promptly Other duties as assigned, including administrative duties.
Minimum Education and Experience High School Diploma or GED 1-2 years' experience in call center, customer service and/or reception position Knowledge and experience using Microsoft Office and G-mail.
Experience with databases and spreadsheets.
About Tidy Services:
Since 1994, Tidy Services has been a local family-owned business providing portable sanitation services to Southwest Virginia.
Our growth over the years has expanded to include a wide variety of services including portable restrooms, restroom trailers, roll-off dumpsters, septic tank cleaning, and grease trap cleaning.
Tidy Services is still that local family-owned business focused on customer satisfaction.
We are a team of professionals who take pride in providing our clients with sanitary solutions that protect our environment and enhance our standard of living.
Benefits Include:
PTO, Holidays, Life Insurance & 401K with Matching (Options for Medical and Dental Coverage is Available) Tidy Work Hours:
7am - 5pm (Monday - Friday) Pay:
$14.
00 - $15.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
The job encompasses customer service, sales, accounting (A/R) and day to day interaction with the Operations Team.
The daily work environment is fast paced, with constantly changing opportunities where full product and process knowledge are required.
Independent commitment to excellence will produce the best performance.
The position also requires industry knowledge, product awareness and an ability to sell value.
Specific Shift Hours:
M-F, 730am - 430pm Starting hourly pay is $14 to $15/hour Job Responsibilities The responsibilities of the Customer Service Representative (CSR) will include, but not limited to:
Product Knowledge and Pricing.
Be able to offer all available products to the customer or caller so that they can make an informed and good decision about their rental and service selection.
Operational Knowledge.
Have a complete understanding of order fulfillment so that all critical items are covered and incorporated in to each customer order.
Complete understanding of the entire customer service process including order entry, complaint handling, inventory availability, service issues, and Accounts Receivable.
Handle customer Management through email & extensive phone communication.
Technology Knowledge.
Be able to work with all software the company uses to manage and maintain customers.
Create proposals including cost estimating using basic spreadsheets Be ready and able to answer any inbound telephone call, including redirecting to appropriate department if not Sales/Customer Service.
Educate customers on Operational Standards that enable 100% Customer Satisfaction Collections:
Ensure customer accounts are paid promptly Other duties as assigned, including administrative duties.
Minimum Education and Experience High School Diploma or GED 1-2 years' experience in call center, customer service and/or reception position Knowledge and experience using Microsoft Office and G-mail.
Experience with databases and spreadsheets.
About Tidy Services:
Since 1994, Tidy Services has been a local family-owned business providing portable sanitation services to Southwest Virginia.
Our growth over the years has expanded to include a wide variety of services including portable restrooms, restroom trailers, roll-off dumpsters, septic tank cleaning, and grease trap cleaning.
Tidy Services is still that local family-owned business focused on customer satisfaction.
We are a team of professionals who take pride in providing our clients with sanitary solutions that protect our environment and enhance our standard of living.
Benefits Include:
PTO, Holidays, Life Insurance & 401K with Matching (Options for Medical and Dental Coverage is Available) Tidy Work Hours:
7am - 5pm (Monday - Friday) Pay:
$14.
00 - $15.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
