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Program Support Assistant

This position is part of the Home Telehealth (HT) Program within the Primary Care Service Line (PCSL) at Salem VA Medical Center in Salem, VA.
Major duties and responsibilities include:
o Collects, compiles and/or tracks statistical information in support of program operations to access status or outcomes in relation to established performance measures, goals and objectives;o Receives and processes documents and reports in accordance with established procedures;o Uses software applications to draw information from a wide variety of sources in order to prepare reports; o Assists in the planning, review and reporting of data/statistical results of program studies; o Tracks and trends issues related to program effectiveness and role implementation including DSS coding, monthly workload reporting, patient census and program quality improvement processes;o Maintains calendar of appointments of patients, meetings, conference calls and scheduled leave;o Coordinates meetings and schedules conferences;o Assists the Care Coordinator with all administrative functions;o Assists in the preparation and management of program budget, including effective utilization of resources and frequent fiscal coordination; o Projects and tracks the annual estimates of a variety of programmatic costs such as salary projections, estimates of equipment leases and purchases, car lease costs, office supplies and travel/tuition yearly costs;o Compiles and submits various budget reports as requested;o Establishes and maintains inventory of all equipment including purchased and leased equipment, all repairs and costs;o Reviews leased equipment monthly bill and verifies correct amount due based on accurate information maintained on Excel spreadsheets;o Operates web-based software for telehealth program as well as Access database for VISN office and assists with troubleshooting of problems;o Collects, enters and manages data, including both patient data and program data into the VAMC and VISN HT database;o Perform other related duties as assignedWork Schedule:
Monday to Friday, 7:
30 a.
m.
to 4:
00 p.
m.
Position Description/Number:
Program Support Assistant, 1783

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