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Program Support Assistant

TOUR OF DUTY:
Monday - Friday, 7:
45 a.
m.
to 4:
30 p.
m.
POSITION DESCRIPTION TITLE/PD#:
Program Support Assistant / PD #2000This position is located at the VA Medical Center, Salem, Virginia and serves as a Program Support Assistant within the Department of Surgery at Salem VAMC.
Major duties and responsibilities include, but are not limited to:
o Formulates and recommends administrative policies and procedures and implements existing administrative regulations.
;o Performs problem solving across multiple areas (e.
g.
retrieving records, reports, data, and regulations), contacting appropriate service, facility or vendor involved as necessary;o Advises in analyzing manpower needs, methods, and procedures for utilizing staff with maximum efficiency; o Drafts correspondence, recommendations, reports, and memoranda related to management and administrative programs and issues;o Provides advice and guidance to managers and employees on questions and situations related to the administrative services provided and the interpretation and application of administrative regulations;o Develops preliminary worksheets that are needed to formulate the budget and develop program execution plan performance reports;o Maintains databases used to develop documents for budget submissions;o Develops methods and procedures for automating quarterly and annual administrative reports used to track budget funds and obligations;o Advises in the development of budget estimates and consolidates input for approval;o Plans programs, establishes goals and develops solutions for anticipated and emerging administrative problems related to the total care of the veteran;o Provides guidance in the development and presentation of an effective interdisciplinary system for monitoring and evaluating the quality and the appropriateness of patient care;o Coordinates, acquires data for, monitors and evaluates program quality management and performance improvement activities;o Provides guidance on administrative matters regarding patient care, employee education, and organizational policy;o Provides technical expertise in the field of healthcare planning and comprehensive advice regarding possible need for revision of regulations and policies governing planning activities;o Performs special studies on programs and workload to resolve problems and to obtain needed support services;o Participates in developing short- and long-range goals and in providing guidance for the organization's quality assurance plan;o Provides training and troubleshooting for clinical and administrative staff in VISTA Surgery Package, CPRS and associated supporting software;o Trains service employees and facility employees in the use Surgery and clinical record programs, to ensure that data is entered correctly;o Provides testing of new options and software versions prior to implementation to gain familiarity with the new product features and confirm that software is working according to specifications; ando Performs other related duties as assigned.


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